Here you'll find answers to frequently asked questions that will help you plan your stay at the Auberge. If you don't find the answer to your question here, please contact us and we'll add it to this page!
Your credit card number is required to guarantee your reservation. At the time of your arrival or past 6:00 pm if your check-in is not made, a pre-authorization for the total amount of your reservation will be taken on your credit card. In the event that your credit card is declined, the hotel reserves itself the right to cancel the reservation.
No; prepaid credit cards are not accepted during the reservation process. However, room payments made at the hotel front desk can be done with a prepaid credit card.
No; the hotel does not offer special rates for any association.
*THE CANCELLATION POLICY IS VALID ONLY FOR THE RESERVATION MADE FROM www.aubergedelapointe.com OR BY TELEPHONE ONLY*
To cancel a reservation without charge, you must notify the hotel before 4pm on the day before your arrival.
After 4pm on the day before the arrival: the first night will be charged in full.
In case of no-show on the scheduled day of arrival: the first night will be charged in full and the remaining nights will be automatically cancelled.
Yes, the hotel offers some types of connecting rooms. Requests for connecting rooms must be made at the time of booking, but we do not guarantee availability.
Yes, access to the Recreational Pavilion is reserved for guests staying in the hotel. However, if guests are receiving visitors and wish to use the facilities, they may do so by informing the lifeguard on site.
The opening hours of the pool vary according to the season. Consult them by clicking on the following link: https://www.aubergedelapointe.com/l-auberge/services-et-activites/pavillon-recreatif
Yes, the pool is heated between 82°F and 85°F.
Towels are available directly at the pool.
No. swim caps are not mandatory.