Auberge de la pointe

FAQ

Here you'll find answers to frequently asked questions that will help you plan your stay at the Auberge. If you don't find the answer to your question here, please contact us and we'll add it to this page!

May I book a rrom whitout a credit card?

Unfortunately, no. It is mandatory to book with a credit card to ensure the validity of the reservation.

Why do I have to provide my credit card number during the reservation process?

Your credit card number is required to guarantee your reservation. At the time of your arrival or past 6:00 pm if your check-in is not made, a pre-authorization for the total amount of your reservation will be taken on your credit card. In the event that your credit card is declined, the hotel reserves itself the right to cancel the reservation.

Are prepaid credit cards accepted during the reservation process?

No; prepaid credit cards are not accepted during the reservation process. However, room payments made at the hotel front desk can be done with a prepaid credit card.